10 Reasons Why Our Customers Love Us
1. Very competitive pricing
Our testing fees include everything, so you don't have to worry about paying more for a test for any reason. If you find a different service provider that offers the same service for less, we would love to know!
2. Rapid turnaround of test results
Most drug test results are reported in 24-48 hours.
3. Convenient collection sites
Our collection site network is massive! We have a network of over 10,000 collection sites in the United States and Canada that are available to our customers. If there's a problem at any of our collection sites, we will take care of it, so you don't have to.
On-site collections are also available for companies who prefer to have their collections done at their workplace or a job location.
4. Guaranteed collection accuracy
You will never be charged for improperly collected drug screen specimens rejected by the laboratory or for corrections made to tests due to collection site errors.
We take a personal interest in our clients by reviewing each test result we receive for accuracy. Occasionally collection sites make mistakes which can result in delayed or incorrectly reported test results. With many other service providers, when a test is performed, they file the result and associated paperwork in the client's file and move on, regardless of if the result is correct or not. These errors are what we look for and is something we strive to prevent. If it does occur though, we do everything we can to correct them without any charge to you.
5. No hidden costs
We don't nickel and dime our clients with fees that other service providers like to charge.
Everything needed to perform a drug or alcohol screen, including the kits, chain-of-custody forms, shipping containers, and postage, are sent to you or your clinic free of charge. If you prefer electronic test orders, those are free as well. You are billed only for drug tests you perform, and only those that are free of uncorrectable errors.
Changes to your participant list and to your account is free to do. We don't charge you to add, remove, or update an employee on your random participant list.
Our membership fee is the same, regardless of how large or small your company is. Why should you be punished for your business growing or shrinking?
6. 24/7 Online access to your account
Using a computer or mobile device you can manage your account online 24 hours a day wherever you are.
You can add as many users to the web portal as you like, all for free.
7. Electronic ordering
With electronic ordering, you can create, modify, and track testing orders for your employees 24 hours a day.
Don't like using electronic ordering, or you just prefer to use paper chain of custody forms, that's okay too! You can order testing any way you like.
8. Experience
With years of experience our knowledge of drug and alcohol testing is vast. We constantly update, verify, and review our procedures to make sure we are providing the best, most accurate service possible.
Our staff has attended drug testing seminars and conferences all over the United States. We are members of SAPAA (Substance Abuse Program Administrators Association) and have been for years.
9. Flexible random programs
Want to draw random selections every month, every quarter, twice a year, or just once a year? You can. Do you want to test different locations at different rates? You can do that too.
We have multiple ways for you to setup your random testing program so that it meets your company's goals.
10. Guaranteed random selections
We utilize a computer program written in-house that is specifically designed to generate random selections. We monitor access to this software very closely to be sure that random selections are not tampered with and remain accurate.