10 Reasons Why Our Customers Love Us
1. Very competitive pricing
Our testing fees include everything, so you don't have to worry about paying more for a test for any reason. If you find a different C/TPA service that offers the same service for less, we would love to know!
2. Rapid turnaround of test results
Most drug test results are reported in 24-48 hours.
3. Convenient collection sites
Our collection site network is massive! We have a network of over 10,000 collection sites in the United States and Canada that are available to our customers. If there's a problem at any of our collection sites, we will take care of it, so you don't have to.
On-site collections are also available for companies who prefer to have their collections done at their workplace or a job location.
4. Guaranteed collection accuracy
You will never be charged for improperly collected drug screen specimens rejected by the laboratory or for corrections made to tests due to collection site errors.
We take a personal interest in our clients by reviewing each test result we receive for compliance with federal and state requirements. Occasionally collection sites make mistakes which can result in delayed or incorrectly reported test results. With many other consortia, when a test is performed the consortium files the result and associated paperwork in the client's file and moves on, regardless of if the result is correct or not. During safety audits and inspections with regulatory agencies, improperly completed tests can result in fines or if the errors are numerous and egregious it could result in the loss of operating authority. These "technicalities" are what we look for and is something we strive to prevent. If it does occur though, we do everything we can to correct them without any charge to you.
5. No hidden costs
We won't surprise you with the fees that other consortiums like to charge.
Everything needed to perform a drug or alcohol screen, including the kits, chain-of-custody forms, shipping containers, and postage, are sent to your clinic or your company free of charge. If you prefer electronic test orders, those are free as well. You are billed only for drug tests you perform, and only those that are free of uncorrectable errors.
6. 24/7 Online access to your account
Using a computer or mobile device you can manage your account online 24 hours a day wherever you are.
7. Electronic ordering
With electronic ordering, you can create, modify, and track testing orders for your employees 24 hours a day.
Don't like using electronic ordering, or you just prefer to use paper chain of custody forms, that's okay too! You can order testing any way you like.
8. Experience
With years of experience our knowledge of federal and state drug and alcohol testing regulations is vast. We constantly update, verify, and review our procedures to make sure we are providing the best, most accurate service possible.
Our staff has attended drug testing seminars and conferences all over the United States. We are in regular contact with federal and state inspectors and officials to review questions, interpretations, and procedures. Part of our service is to provide help with your day-to-day questions regarding your drug and alcohol testing program. If something comes up and we don't have an answer immediately, we will use our connections to help find the answer for you.
9. Free audit and inspection assistance
Need an MIS report? Have you misplaced your progress report or your statistical summary report? Need a copy of a result from 3 years ago? We can help you with all of the drug and alcohol testing information and documentation that a federal or state inspector might request. We never charge for assistance with inspections, it's just another way we help our clients when they need it.
10. Guaranteed random selections
We utilize a computer program written in-house that is specifically designed to generate random selections that meet federal and state requirements. We monitor access to this software very closely to be sure that random selections are not tampered with and remain accurate.