Setting up testing is a crucial step which will allow us to make sure we have all of the information we need to provide the appropriate testing services to you. It also allows you to ask any questions and make requests prior to testing.
Setting up prenatal DNA paternity testing is required before appointments can be made or testing can be performed. We cannot perform testing without someone completing the set-up process first.
Once you are ready to set testing up, you can do so in person or by calling us at 1 (636) 916-0050. You will be asked to provide some basic information about yourself and the other donors. If you aren't a donor, we will also ask for some basic information about the donors.
If someone other than a donor is responsible for payment, you should let us know when setting testing up.
Please be aware that a deposit will be due before the mother's appointment is made. The deposit is refundable only if the mother's scheduled appointment is cancelled at least 24 hours prior to the appointment time. If the testing or appointment is cancelled with less than a 24-hour notice, the deposit will be lost and cannot be refunded. If you are the mother and not responsible for paying for this deposit, you will need to contact the individual who is prior to scheduling your appointment.
If you are paying the deposit, or all or part of the testing fee, you can pay in person or over the phone prior to the mother scheduling their appointment.
If you are setting up testing for someone else and you are responsible for paying the deposit, or all or part of the testing fee, you will need to ensure that the minimum deposit payment has been made before the mother schedules their appointment. The full balance is due when the first donor arrives for testing, regardless of if it is the mother or not.
For your convenience, we accept bank issued Visa® and Mastercard® branded credit or debit cards, cash, cashier's checks, or money orders. If you are pre-paying for someone else's test with a credit or debit card, you should understand that we will not charge your card for the deposit until the mother schedules their appointment. The remaining balance will be charged when the first donor arrives for testing. If the mother never schedules an appointment, your card will not be charged for the deposit. If the mother schedules an appointment, but never arrives for testing, your card will not be charged for the remaining balance.
If you pre-paid for someone else's test, you can, at any time, request a refund or that we remove authorization to use your credit or debit card for the deposit or for any outstanding testing fees. If you pre-paid with cash, cashier's check, or a money order, a refund will be issued by check. Refund checks usually take 7 to 14 business days to be issued and can either be mailed or picked up in person. Cash refunds are not provided.
Please keep in mind that if the mother attempts to schedule an appointment and no deposit has been made, or the credit or debit card on file is declined, the mother will not be able to schedule the appointment unless they opt to pay the deposit themselves. Additionally, if a donor arrives for testing and payment for the remaining balance has not been made, the amount of the payment is insufficient, or the credit or debit card on file is declined, the donor will not be able to test unless they opt to pay the remaining balance themselves.
Once testing is set up, someone will need to notify the donors that they should make an appointment. We do not notify donors when testing has been set up or payments have been made.